Frequently Asked Questions
Australia/New Zealand Adventure Teen Travel Tour
How old are the teenagers on Australia/New Zealand Adventure?
Our participants are currently in 9th – 11th grades.
How many teenagers will be in my group?
We can accommodate up to 30 teenagers on the program.
Where do the kids come from?
Over the past few summers, Rein Teen Tours had travelers from over 35 states and 14 foreign countries. We love bringing people together!
Should I come with a friend? Is it ok to travel on my own?
The most rewarding part of a Rein tour is making new friends. While we do allow friends to travel together, Rein Teen Tours makes each group a cohesive family. Along with safety and supervision, group dynamics is a main focus each day of our trips. Whether our travelers come alone or come with a friend, we strive to ensure that each person thrives socially.
Can I pick my roommate?
In order to make sure each teenager is comfortable in the beginning of his/her program, we assign roommates for the first stop of the tour. Upon request, friends who come together can placed in the same room for those assigned days. Most hotel rooms accommodate 2-3 people per room and every person is guaranteed his/her own bed. After the first few nights, it’s up to you to choose your roommates throughout the summer. You can change for each and every stop on your teen tour!
Can I bring my cell phone?
Yes, you can bring your cell phone. Cell service is generally good in both Australia and New Zealand and we recommend you speak with your provider regarding international calling plans. To ensure that cell phone use doesn’t interfere with your experience, we have cell phone policies that will be shared with you and your parents prior to your departure.
Who are the counselors and how are they trained?
We hire the BEST staff for each of our programs! We interview, reference check, and perform background checks on all our eligible applicants. We hold mandatory orientation sessions each Spring where our counselors are trained on how to create the greatest summer for all our teenagers, with a focus on safety and group dynamics. The majority of our counselors are in their mid-to-late twenties to early thirties and many return summer after summer. All our staff live in the U.S. and are certified in First Aid and CPR.
What if I don’t feel comfortable doing a certain activity?
Our counselors encourage each participant to have an open mind and a willingness to try new things. We will never pressure you, though, to do anything that you do not feel comfortable with.
What should I pack?
Both New Zealand and Australia are located in the southern hemisphere, so the seasons are the opposite of the northern hemisphere. We suggest wearing clothing in layers for maximum comfort. Please keep in mind that we run a very casual program. Each participant receives a detailed packing list prior to the summer, so you’ll know exactly what to bring!
How does laundry work?
Once per week we drop everyone’s laundry at a local laundromat. By the next day, your clothing is nicely clean and folded.
What kind of transportation is used in Australia and New Zealand?
We utilize a regular size coach bus for all transportation throughout the program. Flights within the program are all on regularly scheduled commercial jet planes.
Do I need a passport or visa to enter Australia and New Zealand?
A valid passport is required to enter both countries. To be valid, the expiration date of your passport should be at least six months after the planned date of return. A visa is required for a U.S. citizen to enter both Australia and New Zealand, and Rein Teen Tours will apply for the visas for each participant. Please note that requirements can change at any time for reasons beyond our control and it is the responsibility of the traveler to verify appropriate documentation.
What if I get sick?
Medical facilities in both Australia and New Zealand are excellent and are found in each destination throughout our itinerary. For any situation that requires medical attention, your parents will be notified as soon as possible and a counselor will take you to a nearby clinic or hospital. Your parents are kept up-to-date on developments during and after any medical visit. If you are unable to participate in an activity, a counselor of the same sex will stay back with you at your hotel.
I’m a picky eater. Will I find enough to eat?
The food in both countries is plentiful, diverse, and fresh. You’ll dine at a mix of local eateries and international restaurants. We can satisfy the pickiest of eaters and we are happy to discuss your individual requirements with you before the summer.
How do you handle allergies and special dietary needs?
We are able to accommodate teenagers who have allergies and dietary needs. Prior to the summer, all participants are required to complete a detailed medical history. If you have a particular allergy, please call the Rein Teen Tours office so we can discuss an allergy action plan.
What is the time difference in Australia and New Zealand?
Sydney, Australia is 15 hours ahead of Eastern Standard Time and Auckland, New Zealand is 17 hours ahead of Eastern Standard Time.
How much spending money will I need?
Rein Teen Tours recommends that you bring between $150-$200 per week. This spending money will cover your daily lunches and souvenirs. The best option is to bring a debit card instead of cash. ATM’s can be found throughout the program and you can withdraw cash in the local currency.