Updated March 9, 2021

COVID-19 Protocol

Although the world may seem a bit different in 2021, Rein Teen Tours remains committed to providing the safest possible summer experience for our teen travelers and summer staff members. Throughout the past 35 years, the health and safety of our participants has always been our number one priority, and will continue to be the single most important priority moving forward.

Guidance

We look to qualified organizations for guidance regarding safety protocols for operating our teen tours and community service programs. We closely monitor information from the CDC and US State Department, keeping us current as circumstances change throughout the world. As members of SYTA (Student Youth Tour Association), NTA (National Tour Association), ABA (American Bus Association) and the ACA (American Camping Association), we are guided by trustworthy, professional experts.

Guidelines for Summer 2021

COVID-19 is a fluid situation which requires constant monitoring and flexibility. As Summer 2021 approaches, following the guidance from the above-mentioned agencies, we are prepared to implement any or all of the following safety and hygiene measures as needed on our programs:

Pre-Program Health Requirements

  • A pre-tour health survey will be completed by each teenager and staff member.
  • A negative COVID-19 test result, taken within 3 days of departure, will be required before each program for all participants and staff members - additional information will be shared as we approach the summer.
  • Prior to departure, we ask our participants to quarantine for the three days after your COVID-19 test.
  • We require all Rein summer staff to receive a Covid-19 vaccination prior to the summer, subject to availability.

Hygiene

Before our summer programs begin, all Rein Teen Tours staff members will be trained on best hygiene practices, including the use of hand sanitizer, hand washing, and cleanliness routines. There will be a hand sanitizer station at the head of the bus. All teenagers and staff members will use hand sanitizer every time we enter and leave the bus, as well as before all meals and activities. Teenagers will also be encouraged to routinely wash their hands with soap and water.

Personal Face Masks

Teenagers and staff members will be required to bring face masks with them on tour. Face masks will be required in public settings when appropriate social distancing cannot be maintained. Face mask usage will also be determined by hotel, restaurant, and vendor policies.

Hotels

We use high quality, international branded hotels (Hyatt, Hilton, Marriott, etc.). The rooms and common areas in the hotels will be cleaned and sanitized using a new rigorous system that incorporates a scientific approach to deep cleaning practices of high touch and high trafficked areas. In addition to countless sanitation measures taken within the hotels, as determined closer to trip departures, guest rooms may not have housekeeping during our hotel stays (no one would be entering our rooms). Teenagers do not share beds in any hotel. Fresh towels would be provided as needed.

Restaurants

For breakfast, most hotels are not presently offering their full breakfast buffets. Instead, they are providing all hotel guests, including groups, pre-made breakfast to go. For lunch, if deemed necessary, staff members will join the teenagers in choosing lunch options and eating lunch together to encourage social distancing. For dinner, we will eat at many of our traditional, fun restaurants. We will maximize the use of outdoor dining areas of restaurants when available and/or use private dining areas within restaurants. On occasion, we will have dinner at our hotels in their private banquet rooms, as they are able to accommodate our groups with great menus. All restaurants we choose to patronize will adhere to locally mandated occupancy and hygiene rules.

Tour Activities

When possible, we will reserve entire venues so as to not mix our groups with other customers. Some examples include roller rinks, whirlyball arenas, laser tag facilities, and comedy clubs.

Transportation

Elevated regimens with enhanced procedures and protocols, including disinfectant fogging/misting and HVAC disinfection, will be used for cleaning and disinfecting our buses to the standards recommended by the CDC using EPA-approved products. The buses will be sanitized at the start of each day and will undergo disinfection of high touch points throughout each day. At the end of every day, buses will undergo a 36-point disinfection. There will be a hand sanitizer station at the head of the bus. All teenagers and staff will use hand sanitizer every time we enter and leave the bus. Currently, coach bus companies are requiring passengers to wear masks. If this policy changes, we will not require masks to be worn while on the buses. Participants can expect to wear masks in airports and on airplanes.

Illness

Protocols will include visiting a doctor's office or medical facility when necessary, COVID-19 testing when deemed appropriate, moving healthy tour members into a new hotel room should their roommate present with COVID symptoms, isolation of a sick tour member when required, as well as frequent communication with parents.

If a teenager presents symptoms consistent with COVID-19 while on the program, the tour leader will help him or her isolate from other members of the group and a COVID-19 test will be scheduled as soon as possible. A staff member will ensure the teenager is comfortable while awaiting the test results. If a group member tests positive for COVID-19, parents of all participants will be notified. The specific response would be highly dependent on the situation, with consideration to be given to the destination, timing of the incident, and local and national health protocols. It is likely that a parent would be asked to come accompany their child during quarantine/recovery, and a staff member or representative will remain present until the arrival of a parent. The cost of healthcare including testing, accommodations, meals, travel, and any other costs associated with the period of quarantine are to be covered by the family. This will include COVID-19 testing while attending a tour and testing required to return to the United States if your child is on an international program.

Additional Staff Support

In addition to our program staff and counselors, we will have additional senior staff, including Company Directors, located in strategic locations around the country, lending a helping hand with any and all needs.

Adaptability

As changes occur quickly in our COVID world, it is important to be flexible when travel planning. During our 36 years, we have navigated around wild fires, volcano eruptions, hurricanes, and infectious viruses (SARS and H1N1). Our years of experience have prepared us for "detouring" when necessary, to avoid "hotspots", and to fully follow local government restrictions. We are currently planning alternate destinations for areas that may be challenging to visit this summer, while still maintaining the expected experience from our tour itineraries.

Enrollment Flexibility

Recognizing that teenagers and parents sometimes change their minds regarding specific trip choice, Rein Teen Tours allows participants to switch their program choice with no change fees, as long as there is a spot available in the newly desired program. All payments are fully refundable until April 1. Thereafter, until May 1, any cancellation penalties will be held on account as a future travel credit for your teenager, a sibling, relative or friend. Optional Trip Insurance is offered to help protect your investment.

Trip Insurance

Trip Insurance is offered to help protect your investment. With the purchase of trip insurance, you will have peace of mind knowing that in the event a positive test prohibits your teenager from traveling, financial loss will be minimized. Trip insurance also provides coverage for an illness or injury during the tour which may cause your teen to end their experience prior to the completion of the trip. You may also choose to purchase a "Cancel For Any Reason" waiver, to provide a refund if you cancel for a reason that is normally not considered a covered reason. *Cancel for any reason waiver is not available to residents of New York state.

Click here for more information regarding travel insurance questions related to COVID-19.

We are enthusiastically preparing for the Summer of 2021 - it will be a summer of incredible friendships, amazing adventures, and memories to last a lifetime! If you have any questions or would like to discuss a summer program, we'd be happy to chat with you. Contact us anytime at summer@reinteentours.com or 973-785-1113.